An Uber Eats meal delivery bicyclist arrives at an intersection in the city center on April 18, 2018 in Warsaw, Poland. Uber Eats is the biggest meal delivery service in the USA and is expanding aggressively internationally. (Photo by Sean Gallup/Getty Images)

Delivery Drivers Admit to Eating Customer Food

Turns out 1 in 4 of them has had a taste.

July 30, 2019

How often do you order food from a delivery app? You might be interested to find that a recent report from US Foods finds that 28 percent of drivers have admitted to sampling the food that they are delivering.

The report found that 21 percent of customers suspected drivers of taking food from the order.

The information is based on a sample of 497 American adults who said they had worked as a food delivery employee for at least one service.

While the smell of hot fries sitting in the passenger seat can be a tempting prospect, the report suggests the use of tamper-evident labels could help address the issue.

In addition to the food thievery, the report unearthed a list of gripes from customers and drivers alike.

On the customer side, the top three complaints were that food was not warm or fresh on arrival, food delivery was late, and orders were incorrect. For drivers the top complaint was about tips being either weak or non-existent. Drivers also had beef with food not being ready at the restaurant at the time of pickup, and with customers sending unclear delivery instructions through the app.